Troubleshoot a problem

Protect your writing first

• Keep the page or app open when a save needs attention. Copy important text somewhere safe before refreshing, signing out, removing the app or clearing browser data.
• Check your connection and confirm you are signed in to the Clarity account you used for the session. Allow saving or sync to complete before closing.
• On the web, if Review recovered writing appears, compare Local draft and Cloud draft. Saved draft versions are stored in that browser and can be copied into a new session.
• On iPhone or iPad, open Offline Sync after reconnecting. If asked to review versions, compare them and choose which to continue with. Saved draft versions are available on this device in Offline Sync.

When to contact support

Contact us if access, billing, a saved session, or a repeated error is blocking your work. Include the page you were on, what you expected, what happened, and any visible error reference—but never paste private coaching content unless it is necessary for the request.