Clarity Terms of Service

Clarity° is operated by The Trustee for PARSONS FAMILY TRUST, trading as Apollo Advisors° (ABN 34 346 108 139), with a main business location in New South Wales, Australia. You can contact us at hello@tryclarity.xyz.

These Terms of Service apply to the Clarity° website at tryclarity.xyz, the Clarity° application, NOTE, NOW and NEXT sessions, session history, Focus Cards, voice features, free trials, subscriptions and related support. They do not apply to unrelated Apollo Advisors workshops, courses, proposals or consulting services unless a separate written agreement says they do.

• Contact Apollo Advisors°

• Clarity° or Service means the website, application, software, guided workflows and features we make available under these Terms.
• User or you means the individual who creates or uses a Clarity° account. Account means the authentication profile and workspace access associated with that user.
• Session means a NOTE, NOW or NEXT conversation or free-writing session, including its drafts, messages, history and related records. Reflection means the writing, answers, prompts, uploaded material or other information you submit to a session.
• Focus Card means a summary, insight, priority, commitment or next-step readback generated from a session. AI Output means text, transcription, speech, summary, pattern, Focus Card or other material generated or assisted by an AI system.
• Subscription means a paid Clarity° plan. Trial means the promotional trial period described on the pricing page and at checkout. User Content means your reflections, sessions, prompts, uploads, Focus Cards to the extent they contain your material, and other information you submit.

Browsing the public website does not by itself create a paid subscription. When you create an account, you must actively confirm that you agree to these Terms and that you are at least 18. That confirmation, together with our acceptance of your account, forms the agreement for account and trial use.

When you start a paid plan through the checkout flow, you confirm the selected plan, billing period and price and agree to these Terms, the Privacy Policy and the checkout information shown before confirmation. The subscription starts when the checkout provider confirms it. If a checkout, order confirmation or signed agreement contains a different term for the same subject, that specific term controls.

We may keep records of account, checkout and billing events needed to administer the agreement.

You must be at least 18 years old to create or use a Clarity° account. You must provide accurate, current information and keep it updated. You are responsible for activity authorised through your account and for keeping your credentials and verification codes secure.

Tell us promptly at hello@tryclarity.xyz if you believe your account has been compromised. We may suspend access temporarily to investigate a verified security, legal, abuse or payment risk. We will not make you responsible for activity caused by our systems, breach or negligence.

Account recovery and authentication are provided through Clerk. You must not share your account in a way that bypasses plan, security or workspace limits.

Clarity° provides guided reflection and decision-support workflows for founders, solopreneurs and solo operators. NOTE supports free writing, NOW helps surface the signal in a current thought, and NEXT helps turn a clear issue into a practical move. The service may save session history, generate Focus Cards and provide voice input or spoken replies.

Features, limits and availability may change as Clarity° develops. We will not describe a feature as included in a paid plan unless it is shown as included on the pricing page or in the applicable checkout flow.

Clarity° is not a therapist, counsellor, doctor, crisis service, lawyer, accountant, financial adviser, investment adviser, employment adviser or other regulated professional. It does not guarantee a business, financial, health, relationship or other outcome.

You retain ownership of your reflections, guided answers, prompts, sessions, uploaded material, business ideas, confidential information and Focus Cards to the extent they contain your User Content. We do not acquire ownership of your ideas, decisions, plans or underlying information merely because you use Clarity°.

You grant us a limited, non-exclusive licence to process, store, transmit, secure, display and reproduce User Content only as reasonably necessary to provide the Service, generate the AI Output you request, maintain session history, prevent misuse, provide support, comply with law and operate our systems. This licence ends when the relevant purpose ends, subject to lawful retention, backups, provider records and clauses that survive termination.

You are responsible for having the rights and authority needed to submit User Content. Do not submit another person’s personal, sensitive or confidential information unless you are authorised to do so and have a lawful basis.

We own or license the Clarity° software, interface, branding, guided-session structure, system prompts, workflows, templates, documentation, product logic and other Service materials, excluding your User Content and third-party materials. These rights remain with us and our licensors.

While you have an active trial or Subscription, we give you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Service for your own lawful purposes. You must not copy, sell, sublicense, rent, distribute, modify, reverse engineer, extract non-public system prompts or commercially exploit the Service, except where applicable law permits that activity and the law does not allow us to restrict it.

We will treat private session content and information that is clearly identified as commercially confidential as confidential information. We may use it only to provide, secure, support and improve the Service, comply with law, investigate misuse or incidents, and manage the business in accordance with the Privacy Policy.

Access by Apollo Advisors° personnel or contractors is restricted to what is reasonably necessary for support, security, incident response, legal compliance or service operations. AI gateway, model, hosting, database, email, billing, analytics and monitoring providers may process information as described in the Privacy Policy and their applicable terms.

These confidentiality obligations do not apply to information that is public without breach, already lawfully known, independently developed without using confidential information, or lawfully received from another source. We may disclose information when required by law, court order or a regulator, and will use reasonable steps to limit the disclosure where practicable.

Clarity° confidentiality is not legal professional privilege, therapist-patient confidentiality, medical confidentiality or a promise of absolute secrecy. On termination, we will handle active data, deletion requests, backups and provider records as described in the Privacy Policy. This section survives termination for information that remains confidential.

To provide a requested AI feature, Clarity° may transmit your prompt, reflection, current session, relevant prior-session context, profile preferences, transcript or coach text to the configured AI gateway and model providers. Voice recordings may be sent for transcription, and coach text may be sent for speech generation. Returning-pattern features may use recent session summaries and excerpts.

The current application routes AI requests through the AI SDK Gateway integration and uses configurable model identifiers. Repository defaults use OpenAI identifiers for text generation, transcription and speech. Providers may retain, moderate, review or otherwise process inputs and Outputs for service operation, safety, security or abuse prevention under their own terms and account settings. Processing may occur outside Australia.

The current Clarity° application contains no workflow that trains or fine-tunes a Clarity° model with your User Content. We do not promise that upstream providers will never use content for training, evaluation, human review or safety processing. The Privacy Policy explains the current implementation and provider processing.

You may use an Output as part of your own work, subject to these Terms and third-party rights. Outputs may not be unique; other users may receive similar or identical material, and you should not treat an Output as confidential merely because it was generated for you. We do not guarantee that Outputs are accurate, complete, current, unbiased, lawful or suitable for your circumstances.

You remain responsible for reviewing Outputs and for decisions or actions based on them. Clarity° does not currently use coaching Outputs to make decisions about your eligibility for credit, employment, insurance, housing, education or essential services, and does not take automated actions with legal or similarly significant effects on you.

Clarity° is a guided reflection and decision-support tool. It is not therapy or counselling, medical or mental-health care, crisis support, legal or tax advice, accounting advice, financial or investment advice, employment advice or another regulated professional service.

Do not rely on Clarity° for an emergency, a safety-critical decision or a situation requiring immediate human intervention. Contact local emergency services or a qualified professional if you may be at risk or need urgent help. The current product does not provide emergency monitoring, human crisis intervention or guaranteed escalation.

Sharing a Focus Card or session is optional and initiated by you. The current product uses your device’s clipboard or share sheet; it does not create a public Focus Card link, recipient account or revocable share token. A saved-history URL remains account-protected.

Before sharing, check the text and intended recipients. You are responsible for choosing recipients and for not sharing another person’s confidential or personal information without authority. Anyone who receives copied or shared text may retain, copy or reshare it. Clarity° cannot revoke a copy that has left your device, and deleting or changing the source session does not remove copies already made by recipients.

The current application does not provide public search indexing or a recipient-view log for device-level sharing. If a future release introduces public or authenticated links, we will describe access, indexing, analytics, revocation and deletion behaviour before the feature is used.

You must use Clarity° lawfully and in a way that respects other people’s rights. You must not:

• use the Service for unlawful, fraudulent, deceptive, abusive, threatening or harmful activity;
• infringe, misappropriate or violate another person’s intellectual-property, privacy, confidentiality or other rights;
• submit information about another person without appropriate authority or use Clarity° to expose another person’s private information;
• access another account, workspace, session, system prompt, model configuration or non-public data without authorisation;
• introduce malware, scrape or harvest data without permission, use abusive automation, disrupt the Service or bypass rate, usage, subscription or security limits;
• impersonate another person, misrepresent your affiliation or use the Service for unlawful high-risk decisions about another person; or
• use Outputs or the Service to facilitate violence, exploitation, fraud, harassment or other unlawful harm.

Clarity° currently offers one plan with a 7-day free trial for eligible new subscriptions. After the trial, the selected billing period is $24 USD per month or $240 USD per year. The annual plan is presented as 17% off the monthly equivalent. Prices are listed in USD; applicable taxes, including GST where required, will be shown or handled in the checkout flow.

The trial is intended for first-time eligible subscriptions. Trial eligibility, including whether a repeat trial is available, is controlled by the billing provider and may be restricted. The checkout flow will show the payment-method requirement, final amount and confirmation details available for your account before you confirm.

The pricing page and checkout are part of the offer. If the trial or pricing shown there differs from these Terms, the information shown before you confirm the relevant checkout controls for that transaction, subject to applicable law.

• View current pricing

Unless the checkout flow says otherwise, a Subscription converts from the 7-day trial to the monthly or annual plan you selected and renews automatically at the applicable price for that billing period. Charges begin when the trial ends and recur at each renewal, subject to successful payment and applicable law.

You can manage or cancel a Subscription through Settings → Manage billing, which opens the Clerk Billing controls. The provider will show the effective cancellation date and any access treatment that applies. Unless the checkout or provider terms say otherwise, cancellation stops the next renewal rather than removing access already paid for.

Monthly and annual plans are separate billing periods. Plan changes, payment-method updates, failed-payment retries, taxes, renewal notices and access restrictions are handled through Clerk Billing and its payment provider. We may suspend paid access for non-payment after reasonable provider notices or retries, subject to applicable law.

We will not increase the price during a prepaid fixed term. A price change will apply prospectively, normally at the next renewal, with notice where required or reasonably practicable and with any cancellation right required by law.

Cancelling during a trial prevents the next renewal where cancellation is completed before the effective conversion time shown by the billing provider. It does not create a charge or refund rule that overrides the checkout or payment provider’s records. Contact us promptly about a duplicate, erroneous or unauthorised charge so we can investigate and correct it where appropriate.

A change of mind or unused Subscription time does not automatically create a refund unless the checkout, provider terms or applicable law says otherwise. If we materially fail to provide the paid Service, or materially discontinue a prepaid Service, we will provide the remedy, credit or refund required by law or otherwise reasonably appropriate to the unused affected period.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law. We will not describe a service as non-refundable in a way that misleads you about those rights.

• ACCC guidance on contracts
• ACCC guidance on consumer guarantees

We aim to make Clarity° useful and reliable, but we do not promise uninterrupted, secure or error-free access. Access may be affected by maintenance, upgrades, outages, provider failures, security events, rate limits, legal requirements or circumstances beyond our reasonable control.

We may make ordinary improvements, fix defects, change presentation or add and remove non-core features. For a material change to a paid Service, we will provide reasonable notice where practicable. If we materially remove the core paid functionality during a prepaid term, we will provide a reasonable termination, credit or prorated-refund remedy where required by law or appropriate to the affected unused period.

We may take urgent action without advance notice where reasonably necessary to address security, unlawful use, abuse, legal requirements, maintenance or a threat to service integrity. We will restore access or explain next steps when the reason for the urgent action is resolved, where practicable.

Clarity° selects and integrates third-party services to operate the product. Current application configuration includes Clerk for authentication and billing orchestration; Vercel infrastructure for hosting; Neon PostgreSQL for database infrastructure; the configured AI gateway and model providers for AI features; Sentry for error and performance monitoring; Resend for hosted-production email; and PostHog and Google Analytics 4 when optional analytics are enabled after consent.

Clerk Billing manages checkout and subscription state. Clarity° does not consume Stripe secret keys or Stripe webhooks directly; a payment provider may be used through Clerk Billing. Each provider may have its own terms and privacy policy, and provider-level processing is also described in the Privacy Policy.

We remain responsible for our own implementation, provider selection, express commitments and obligations that cannot legally be excluded. This section does not make a blanket disclaimer for our own acts or failures.

We provide Clarity° with reasonable care and skill and will honour express promises made on the pricing page, in checkout or in these Terms, subject to applicable law. We do not guarantee that AI Outputs will be accurate, complete, current, unbiased, uninterrupted, secure, suitable for every user or capable of producing a particular business outcome.

To the extent permitted by law, the Service is provided on an “as available” basis and you are responsible for deciding whether it is suitable for your use. Nothing in this section excludes, restricts or modifies a non-excludable consumer guarantee or any remedy for our fraud, wilful misconduct or other liability that cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable Australian Consumer Law remedies, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that the law requires us to keep.

Subject to that protection, we are not liable for indirect, incidental, special or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings, or loss or corruption of data, except to the extent caused by our breach of a non-excludable obligation or otherwise required by law.

No separate aggregate liability cap is stated in these Terms. We do not limit liability for our fraud, wilful misconduct, breach of confidentiality or privacy obligations, infringement of your rights, or any other liability that cannot lawfully be limited.

You must indemnify us against a third-party claim, loss or reasonable cost to the extent caused by your unlawful User Content, infringement of another person’s rights, unauthorised submission or sharing of another person’s information, prohibited use, wilful misconduct or material breach of these Terms.

This indemnity does not apply to the extent the claim or loss was caused by our breach, negligence, unlawful conduct or wilful misconduct. We will give you prompt notice where practicable, provide reasonable cooperation, and allow you to control the defence and settlement, except that you must not settle a claim in a way that admits our liability, imposes a non-monetary obligation on us or affects our rights without our written approval.

We may make non-material updates by publishing revised Terms. For material changes, we will provide advance notice where practicable and explain the effective date. We may make an urgent change without advance notice where required by law or reasonably necessary for security or service integrity.

Commercial changes apply prospectively and will not change the price or other material terms of a prepaid fixed period. If a material change is adverse to you, you may cancel before it takes effect, subject to amounts already due and any rights that cannot be excluded. We may ask for fresh acceptance before continued account or paid use where appropriate.

We will not use a Terms update to authorise retrospective use of User Content for AI training or another material purpose. Any such change would require appropriate notice and consent or other lawful basis.

If a dispute arises, send a written notice to hello@tryclarity.xyz describing the issue and the outcome you seek. We will use good-faith efforts to review and negotiate a resolution for at least 14 days before formal proceedings, unless urgent relief, a statutory deadline or another legal right makes that impracticable.

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the courts of New South Wales. This does not prevent either party from seeking urgent relief, using a statutory complaint or remedy process, or relying on a non-excludable right.

Questions about these Terms, cancellation, refunds, account closure, data export or a service issue can be sent to hello@tryclarity.xyz. Please do not include sensitive session content unless it is necessary for us to identify the issue.

• Email hello@tryclarity.xyz
• Read the Privacy Policy